Installing Carlson 2018

Workstation Installation - Step-by-step instructions. For network licensing server installation instructions, please see http://www.carlsonsw.com/support/knowledge-base/?action=display_topic&topic_id=55.
What's New  - Complete list of improvements for Carlson 2018.
Registration
Documentation - For full documentation, including context sensitive help, press the F1 key at any time while running Carlson 2018.
Fixes - A complete list of fixes for Carlson 2018 can be found on at the Carlson Software Knowledge Base.
Support - List of all support resources.

System Requirements

Carlson's system requirements are no greater than that of the AutoCAD ® version you are running. See your AutoCAD installation guide for the minimum system configuration. It is always recommended that you use the highest performance PC possible.

For detailed information on system requirements please see this page:
http://www.carlsonsw.com/support/system-requirement/

Carlson 2018 will operate with the following versions of CAD:

Both 32-bit and 64-bit Windows (for details on Windows support for specific AutoCAD version, please refer here ):
• AutoCAD 2010-2018
• AutoCAD Map 2010-2018
• Civil 3D 2010-2018
• IntelliCAD 8.3 built-in (supports Windows Vista through Windows 10)

Note: Carlson requires a minimum screen resolution of 1024x768.

The older AutoCADs or IntelliCAD will install on 64-bit Windows as 32-bit application and Carlson 2018 will install and run properly on these CADs as 32-bit application.

Workstation Installation





Most people will choose Full install. In the case of Remote install some of the program files will reside on the server location. To do a Remote Install, please run a Full  install on the server, followed by Remote installs on workstations. This mode will NOT give you a network license though, and it is NOT required for people running a network license.




Performing Silent (Scripted) Installation

Whenever an administrator needs to install several identical computers, it may be beneficial to install once recording all the input and then deploy the rest of the computers using the input recorded when installing on the first one.

Carlson is using InstallShield InstallScript engine which supports this feature in the following manner:
Please note that this method will use identical Carlson serial number on all the silently installed machines. This is correct in case of network license mode, but is not proper for standalone licenses. In that case, prior to registration, please navigate to Help, About Carlson,  Change registration, remove scripted number and enter proper unique serial number assigned to the workstation. After that, the new number is OK to register.

Network License Server Installation

For network licensing server installation instructions, click here or go to the Knowledge Base at www.carlsonsw.com.

Running for the first time

When you launch the program for the first time, it will try to connect to the updates server, to see if any program updates has been posted since the CD was created. Unless you indicate otherwise, the program will do this on a weekly basis, to make sure that your Carlson product is up to date on fixes to all known problems.

Registration

IMPORTANT ! ALL INSTALLATIONS OF THIS SOFTWARE REQUIRE A UNIQUE SERIAL NUMBER. If you are running this software on more computers than you have purchased licenses for, you must buy additional copies.

Each Carlson program is licensed for use on one workstation which must be registered. The registration records your company name and AutoCAD serial number. To register your copy of Carlson, start Carlson and choose "Register Now". The following dialog will appear.

Note: Carlson Software will no longer issue change keys over the telephone. There are four registration options.

Fax: This method allows you to print out the required information on a form which you then fax to Carlson Software. The fax number is printed on the form. The change key will be faxed back to you within 72 hours.

Internet: Register automatically over the Internet. Your information is sent to a Carlson Software server, validated and returned in just a few seconds. If you are using a dial-up connection, please establish this connection before attempting to register.

Enter pre-authorized change key: If you originally chose the Fax method above, you will need to choose this method now to enter the change key that is faxed back to you.

Register Later: If you wish, you may defer registration up to 30 days. After this time, Carlson will enter demo mode which displays a message each time a Carlson command is run.

After you select the registration method, choose Next and select the type of installation you are performing. Choose Next again to review the copyright information and to fill out the required information. At this point, if you are using the Fax method, press the Print Fax Sheet button. If you are registering using the Internet method, press Next and the process will start.

If you have any problems with Internet registration, please repeat this process, and use the Fax method. There is more registration information on the Carlson Software website at http://www.carlsonsw.com/registration.html.

Tip: If Carlson is running, you may access the registration dialog by choosing About Carlson from the Help menu, then pick the Change Registration button. This also allows you to add additional serial numbers you purchased without reinstalling software. Each serial number requires separate registration.

Obtaining Technical Support

via Discussion Groups

• Carlson Software operates user discussion groups located at http://update3.carlsonsw.com/forum/. You can participate in user-to-user discussion on tips, tricks and problems. Our staff monitors these groups to ensure that all the issues are addressed. Visit our website at http://www.carlsonsw.com for information on how to access these groups.
• You may also access the Carlson Software Knowledge Base. Visit it directly at http://www.carlsonsw.com/support/knowledge-base/.

via Electronic Mail

• The Technical Support e-mail address is support@carlsonsw.com.

via Phone

• Phone: (606) 564-5028

via Web Site

Check the Carlson Software Web Site at http://www.carlsonsw.com for:

• Knowledge Base, discussion groups, technical support documents and newsletters
Carlson Software manuals (PDF) and training movies
• Training and seminar schedules
• Step by step procedures on popular called-in topics
• Carlson Software and Autodesk downloads and updates (Feel free to register for automatic update notification of updates when you come to that area.)